Privacy Policy

Subnet Fiber Internet Installation Services ("we", "us") respects your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and its implementing rules. This policy explains what we collect, why, and how you can exercise your rights over it.

What We Collect

When you contact us or apply to subscribe, we collect the information you provide directly: name, phone number, email address, installation address/landmark, and the content of your message or application. We don't collect this information through any other means without telling you.

Why We Collect It

We use this information to:

• Respond to your inquiries and messages
• Process and verify subscription applications, including checking service availability at your location
• Contact you regarding your inquiry or application, including by phone, SMS, or email
• Maintain records required for billing and account administration if you become a subscriber

We only process your data on the basis of the consent you give when submitting a form, or as necessary to perform a service you've requested.

How We Protect It

Access to personal data we hold is restricted to staff who need it to respond to your inquiry, process your application, or administer your account.

Sharing Your Data

We don't sell your personal data. We may share it with backbone/network partners or subcontractors strictly as needed to deliver or install your service, and where required by law.

Retention

We keep inquiry and application records only as long as needed to respond to you or, if you subscribe, for the duration of your account plus whatever period is required for billing and legal record-keeping.

Your Rights

Under the Data Privacy Act, you have the right to be informed, to access, to object, to rectify, to erase or block, to data portability, to file a complaint, and to damages. To exercise any of these, contact us using the details below.

Cookies

Separately from the personal data covered here, we also use cookies on this website — see our Cookie Policy for details.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date above.

Contact Us

Questions about this policy or your personal data:

• Email: contact-us@subnet-fiber.com
• Phone: +63-912-719-8563 / +63-927-765-4356
• Address: Purok 5, Cambinocot, Cebu City